I believe that leadership starts with the heart, and when your heart is in the right place, relationships are formed. Leading with your heart first tells people that they are more valuable than just their position or what they can do for you as their leader. Leading by coercion is never effective long term and leads to high turnover and low morale. One of the main reasons people leave their jobs is that they do not trust their managers or leaders. Relationships are the glue that binds people together, and that holds true for leadership as well. -Paul Weaver